Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through our website, https://www.meloro.store. By making a purchase, you agree to comply with this policy.

Return Eligibility

Timeframe

Items may be returned within 30 days of the original purchase date. The item must be in its original condition, unworn, unused, and with all tags and packaging intact.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (408) 675-6758. You will receive instructions on how to proceed, including the return shipping address.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds

Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Partial Refunds

Partial refunds may be issued in the following cases:

• Item is returned used or damaged
• Item is missing parts or accessories
• Item is not in its original condition

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] or +1 (408) 675-6758.

Contact Information

For any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1 (408) 675-6758
• Address: 7211 Northwest Cedar Street, San Jose, California 95182, United States

Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this policy periodically for updates.